Shipping Policy
How StudyProHub delivers digital courses, digital books, and printed paperback books.
1. Digital Delivery
Courses, live sessions, recordings, and digital books are delivered electronically through the user's StudyProHub account or the delivery instructions provided after payment. No physical shipment is required for digital products.
2. Access Timing
- Access to self-paced courses is granted immediately after successful payment confirmation.
- Access to live or cohort-based courses is granted according to the schedule shown on the course page at the time of purchase.
- If access is not available within a reasonable time after payment, contact info@studyprohub.com and we will resolve the issue as quickly as possible.
3. Order Confirmation
After checkout, an order confirmation and access instructions are sent to the email address provided at purchase. Learners should check spam or junk folders if the email does not arrive within a few minutes.
4. Paperback Fulfillment
- Paperback editions are physical products. A complete delivery address is required at checkout.
- Paperback orders are normally dispatched within 2 business days.
- Estimated delivery is 3–5 business days within the United States, 7–12 business days to Canada and Mexico, and 10–21 business days elsewhere, subject to carrier and customs delays.
- Digital and paperback items in the same order may be delivered at different times.
- Risk of loss and title for physical materials pass to the recipient upon delivery to the carrier.
5. Shipping Charges and Taxes
Shipping is charged once per order based on destination: $6.95 within the United States, $14.95 to Canada and Mexico, and $19.95 internationally. United States shipping is free for orders of $75 or more before shipping.
Applicable taxes, duties, customs fees, and import charges are the customer's responsibility unless applicable law requires otherwise.
6. Failed, Delayed, or Lost Deliveries
- If a physical shipment is delayed beyond the estimated window, contact info@studyprohub.com with the order number.
- For lost or damaged shipments, notify us within 14 days of the expected delivery date so we can arrange a replacement or refund where appropriate.
- Incorrect or incomplete shipping addresses provided by the recipient may result in additional costs or non-delivery for which StudyProHub is not responsible.
7. Refunds
Refunds for course access and physical materials are handled under our Refund Policy.
8. Contact
Email: info@studyprohub.com